Exchanges, returns, and refunds

At Angelina Vidale, we want your shopping experience to be satisfactory. If any issues arise with your order, we will carefully review your case and offer a solution in accordance with the nature of the product and current consumer protection regulations.

1. Products with faults, defects, or discrepancies compared to what was offered
If you receive a product with a fault, manufacturing defect, or damage attributable to the preparation or delivery process, or if the product does not match the specifications provided at the time of purchase, please contact us, providing your order number and attaching photographs of the product.

After reviewing the case, we may offer, as appropriate, a repair, exchange, replacement, or refund of the amount paid.

2. Timeframe for reporting an incident
We recommend reporting any issue as soon as possible after receiving the order so that it can be properly evaluated.

3. Artisanal products
Some Angelina Vidale products are handcrafted. Consequently, there may be slight variations in texture, tone, finish, or dimensions; these are inherent characteristics of handmade work and do not necessarily constitute a defect.

4. Changes based on personal preference
Exchanges based on choice of color, model, or personal preference are subject to stock availability, provided the product is in suitable condition for inspection.

Shipping costs associated with an exchange based on personal preference may be borne by the buyer.

5. Personalized or specially made products
For personalized, made-to-order, or custom-made products based on the client's specific requirements, exchanges or returns are subject to review, unless there is a fault, defect, or failure to meet the advertised specifications.

6. Refunds
When a refund is due, it will be processed using the method applicable based on the original payment method and the terms of the payment provider used.

Processing times may vary depending on Mercado Pago, the banking institution, or the other payment method used.

7. Shipping costs
When a return or exchange arises from a fault or error attributable to Angelina Vidale, we will coordinate the appropriate procedure.

When an exchange is requested solely based on the buyer's preference, the shipping costs may be borne by her.

8. Evaluation conditions
Each request will be reviewed on an individual basis. We will not establish conditions that limit rights recognized under Peruvian consumer protection regulations. Indecopi has stated that it is inappropriate to impose disproportionate restrictions that prevent exchanges or returns when a product is defective or fails to meet what was promised. Indecopi

9. How to request a return or exchange
To request an evaluation of your case, please contact us via our service channels, indicating:

• order number;
• name of the buyer;
• description of the issue;
• photographs or evidence, where applicable.

10. Complaints Log
If you wish to formally submit a claim or complaint, you can use the Complaints Book available on our online store. In Peru, suppliers are required to have this mechanism in place and to respond within the applicable legal timeframe.